How to Order

Contents


Terms and Conditions

The following Terms and Conditions apply to all orders at The Orchid Trail.

General

  • All offerings are subject to availability. Some are in limited quantity.
  • All items and prices are subject to change without notice.
  • All orders are filled in the sequence in which payment is received.
  • We will select the best plants available at the time of shipment.

Payment

  • We accept only VisaMastercard and PayPal.
  • Your credit card will not be charged until the day before we ship your order.
  • We require payment in full before releasing an order for shipment.
  • NC residents must add sales tax as indicated on the Order Form (PDF).

Packaging

  • We take great care in packing your order, especially orchids in bud or bloom.
  • However, we cannot guarantee that buds or blooms will not be damaged in shipment.

Shipping

  • We ship to all the United States except Arizona, Alaska and Hawaii.
  • We generally ship orchid orders by Two Day or Three Day express services.
  • We usually ship within 10 to 14 days after receiving your order unless otherwise requested.
  • Packages are normally sent by U. S. Postal Service Priority Mail.
    For Federal Express, an extra charge applies.
  • We generally ship on Monday or Tuesday to ensure arrival before the weekend.

Guaranteed Safe Shipping

We guarantee safe shipping of your orchid order, provided that:

  • You allow us to choose the shipping method,
  • You allow us to withhold shipment until weather conditions are conducive to safe shipping,
    and
  • Someone is available to sign a shipping receipt.

Damaged Shipment

  • If damage is evident upon receipt, please keep all packaging material and plants.
  • Please report the damage to us immediately.
  • We may request the return of damaged items.

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Options for Ordering

Walk-in customers

If you live near The Orchid Trail, we invite you to drop by and purchase orchid plants and supplies in person at our greenhouses instead of ordering. See Map and Driving Directions.

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Ordering for pickup

  • Please read our Terms and Conditions (above) before you order.
  • To save shipping costs, you can order for pickup at our sales house.
  • Print the Order Form (PDF) and fill it out with your selections.
  • NOTE: For security, when ordering by email or fax, DO NOT include your credit card information. We will obtain that when we call you about availability.
  • Send your order by one of these means:
    • U. S. Postal Service
    • Email attachment
    • Fax
    • Phone
  • We will contact you about availability and cost and arrange for your pickup date.
  • To locate us, see Map and Driving Directions.

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Ordering for shipment

  • Please read our Terms and Conditions (above) before you order.
  • There are several ways you can order for shipment:

    • U. S. Postal Service
      Print the Order Form (PDF), fill it out and mail it to us.
      We accept only Visa, Mastercard and PayPal.
      We will not process your credit card until the day before shipping.

    • Phone
      Before you call, please print the Order Form (PDF) and fill it out .
      This will make it much easier for both you and our Orchid Trail personnel.
      If you get our answering machine, please leave a message.
      We will call you back as soon as possible.

    • Email
      Print the Order Form (PDF) and fill it out.
      NOTE:
      For security, DO NOT email your credit card information.
      We will obtain that when we call you about availability and shipping.
      We accept only Visa, Mastercard and PayPal.
      We will not process your credit card until the day before shipping.
      Email your order in either of these ways:

      • Transfer the information to an email and send it.
      • Scan the completed order form and send it as an email attachment.

    • Fax
      Print the Order Form (PDF), fill it out and fax it to us.
      NOTE: For security, DO NOT fax your credit card information.
      We will obtain that when we call you about availability and shipping.
      We accept only Visa, Mastercard and PayPal.
      We will not process your credit card until the day before shipping.
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When we receive your order

  • We will call to notify you of the availability and total cost of your orchids, including shipping.
  • At that time, we will receive your credit card information and give you a shipping date.
  • We require payment before we ship.
  • We accept only Visa, Mastercard and PayPal.
  • We will not process your credit card until the day before shipping.

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The Orchid Trail 402 Church St. • Morrisville, NC 27560 • Phone: 919-362-1062 or 919-337-3750 • Fax: 919-468-3088
Email:
OrchidTrail@yahoo.com